Hire controller – what do they do?

Hire controller jobs are a frequent sight on Embark Recruitment’s website.

Hire controller vacancies are on the increase and data from Adzuna reveal that there is 40.5 per cent more hire controller job adverts compared to this time last year. It’s not only the amount of hire controller jobs that are on the rise, the salary for Hire controller jobs has also gone up 15.8 per cent year-on-year.

But what is it that a hire controller actually does and is it a career that you should pursue?

What does a hire controller do?

Within tool and plant hire, a hire controller basically manages hire orders with suppliers and facilitating contracts. Service is paramount in the tool hire industry and a hire controller helps to achieve a high standard of service to clients & contractors.

They mainly deal with clients from the initial inquiry stages through to quotation, follow up, processing of the hire orders and transport to their site.

Hire controller responsibilities

Depending on the hire controller’s seniority, the responsibilities of the role can vary. But, as a baseline, a hire controller’s role will include:

  • Building lasting relationships with customers
  • Organising transport
  • Managing hire orders
  • Invoice query management
  • Resolving customer queries

Requirements to be a hire controller

With building relationships and managing the hire process the main responsibility of a hire controller, it’s no surprise that good customer service is an important requirement for recruiters. It’s not just good personal skills that are needed, though. Here are the requirements typically needed for a hire controller role:

  • Excellent customer service
  • Organisational skills
  • Time management skills
  • IT literate
  • Previous experience in a similar role (dependent on level of position)

Hire controller jobs

If you think that the tool and plant hire industry, specifically as a hire controller, is a career for you, browse the jobs available on Embark Recruitment today.

Alternatively, call our team on 01530 588 841.